COVID-19 Operations Policy
River Mountain Retreat (RM) was created to improve the mental and physical health of our guests, and the outbreak of COVID-19 has only strengthened our resolve to do so. Below are the steps we are taking to ensure the health and safety of our guests and staff. Links to CDC and OSHA guidelines, which we monitor and adhere to, are included below.
- All RM employees are required to wear masks when coming into close contact with guests.
- When appropriate, we ask that all of our guests wear masks to protect other guests and staff.
- RM will run at 50% occupancy to ensure social distancing guidelines are followed.
- All RM experiences - such as yoga, hikes, and dinners - will follow social distancing guidelines
- RM employees receive COVID-19 safety training and adhere to Facility-Sanitation Protocols Training Recommendations from the CDC.
Physical / Social Distancing
Physical Distancing and Queuing in Public Areas
As recommended by the CDC’s Social Distancing Guidelines, we advise our guests to practice physical distancing by standing at least six feet away from other groups of people not traveling with them, including any area where guests or employees queue. We mark these areas clearly for appropriate physical distancing. When possible, furniture in public areas will be configured to promote social distancing.
Guest Rooms and Pods
The individual concerns of guests matter to us. Housekeeping will not enter a guest pod during a stay unless requested, or approved, by the guest -- or to comply with established safety protocols (e.g., changing linens on the day preceding a guest's third night). Housekeeping will always clean pods thoroughly, and apply disinfectant, following check-out.
Front Desk, Concierge and Transactional Areas
Our staff will wear masks, practice social distancing, and remain mindful of direct contact with guests. Contactless-payment processes will be used, and when not available, staff will minimize contact as much as possible.
Parking and Operation of RM Shuttles
We offer self-parking for guest vehicles. When RM vans/shuttles are in service, they will be cleaned regularly, and disinfectant will be applied to high-contact points.
Facility Cleaning Protocols and Products
Public Spaces and Communal Areas
We clean and apply EPA-approved disinfectants multiple times per day, focusing on often touched, hard surfaces including front-desk check-in counters, door handles, public bathrooms, room keys and locks, gym equipment and surrounding areas, television remote controls, dining and seating surfaces.
Guest Rooms and Pods
RM cleaning and disinfecting protocols focus on high-touch, hard nonporous items including toilet seats and handles, door and furniture handles, water faucet handles, nightstands, light switches, temperature-control panels, alarm clocks, and flooring. The frequency of room cleaning during a guest’s stay may be altered based on guest requests.
Linens, towels and laundry will be washed in accordance with CDC guidelines (and according to manufacturer’s instructions). We launder items using the warmest permissible water setting, EPA-approved detergents, and we dry items completely.
Any shared tools and equipment will be cleaned, and disinfectant will be applied, after each shift or transfer to a new employee.
Food and Beverage
In addition to following all CDC guidelines, our food service employees are trained as Certified Food Safety Professionals (CFSP). Food and beverage staff will minimize in-person contact with guests, and service will be limited. When service is offered, staff will wear appropriate PPE. The use of prepackaged foods and ‘Grab & Go’ items may be the preferred method of food delivery.
Employee and Guest Health
Washing Hands and Hand Sanitizer
We encourage frequent handwashing for guests and employees, and we train employees to follow guidelines issued by the CDC, which are available here. Sinks with hand soap, warm water and single-use paper towels are broadly available in our public and private spaces. We also provide hand-sanitizer in high-traffic areas for use by guests and staff.
Employee and Guest Health Concerns
In the event of a presumed case of COVID-19, we will respond swiftly and report to local health officials. Employees exhibiting symptoms of COVID-19 shall remain or return home. While at work, employees who notice a coworker or guest exhibiting symptoms of COVID-19 shall immediately contact a manager. We follow CDC Guidelines for Employers and Businesses, including instructing employees to self-isolate for the required amount of time, as defined by the CDC, from the onset of symptoms and be symptom-free for at least three days without medication. Well-being checks of all employees, including physical temperature checks where required by law, shall be carried out in accordance with CDC Guidelines on Employee Health Checks.
RM Employees' Responsibilities
RM employees receive COVID-19 safety training and adhere to Facility-Sanitation Protocols Training Recommendations from the CDC, with more comprehensive training, consistent with the CDC guidelines, for employees with frequent guest contact, including Housekeeping, Food & Beverage, and Maintenance staff.
Personal Protective Equipment (PPE)
CDC recommendations, along with federal and local government regulations, dictate appropriate PPE to be worn by employees. PPE, along with appropriate training for use and disposal, is made available to employees. Please refer to OSHA for more information.
If there is anything we can do to make your stay at River Mountain more comfortable or safe and secure, please let any member of our staff know.